Refund policy

Return Policy – Babyniq

At Babyniq, your satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions below.

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee depends on the carrier chosen.

If the return is due to our error (damaged or incorrect item), the consumer will not be required to pay return shipping fees.

📅 Return Window

You have 14 days from the date of delivery to request a return.

📦 Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused and in the same condition as received
  • Be in its original packaging
  • Not show signs of wear, damage, or use

For hygiene and safety reasons, used or opened baby products cannot be returned, unless the item is defective or damaged upon arrival.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or washed
  • Items damaged due to misuse
  • Items returned without original packaging

📩 How to Request a Return

To start a return, please contact us at:

📧 babyniqteam@gmail.com

Include:

  • Your order number
  • The reason for the return
  • Photos if the item is defective or damaged

Returns sent without prior approval will not be accepted.

🚚 Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

💰 Refund Policy

Refund Policy – Babyniq

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

✅ Approved Refunds

If approved:

  • Your refund will be issued to the original payment method
  • Refunds are processed within 5–10 business days
  • Shipping fees are non-refundable

Processing times may vary depending on your bank or payment provider.

❌ Rejected Returns

If the returned item does not meet our return conditions, the refund may be refused and the item may be sent back to you at your expense.

⚠️ Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Send photos or videos clearly showing the issue

We will offer a replacement or a full refund, depending on the situation.

📍 Lost Packages & Incorrect Address

Babyniq is not responsible for delays caused by the carrier.

Orders returned due to an incorrect address provided by the customer are not eligible for a refund.

🏢 Company Information

Company Name: Pika Commerce LLC
Address:
8206 Louisiana Blvd NE, Ste A #6017
Albuquerque, New Mexico 87113
United States

Customer Support: babyniqteam@gmail.com
Website: https://babyniq.com